FREQUENTLY ASKED QUESTIONS
MUST READ - What does 'UA Approved' mean?
UA Approved refers to products crafted in the same factories, with the same materials, craftsmanship, and production standards as the versions sold through official retail channels.
Each pair is made to the same specification and quality — without the inflated retail markup attached to luxury branding and traditional distribution.
The product speaks for itself. The difference is simply the price.
Why are prices so much lower than retail?
Retail luxury prices include an average 10–20× markup over manufacturing cost. That markup covers boutique rent, global marketing budgets, brand licensing fees, and multiple layers of distribution intermediaries.
Zelvani sources directly from the factories — removing every layer of overhead. You pay for what the object actually costs to make, not what it costs to maintain a brand's global retail infrastructure.
How does the quality compare to what's sold in boutiques?
The quality is uncompromising — with the same attention to detail, premium materials, and refined craftsmanship expected from the world’s most iconic luxury brands. From the construction and finish to the overall look and feel, every piece is selected to deliver a luxury experience without the traditional retail markup.
When you shop with Zelvani, you’re choosing timeless style, elevated quality, and exceptional value.
Do items come with original packaging and accessories?
Yes. Every Zelvani order is presented with the same premium attention to detail expected from a luxury shopping experience. Each piece arrives carefully packaged to create an elevated and refined unboxing experience from the moment it arrives.
From presentation to final detail, every order is designed to feel sophisticated, timeless, and worthy of the luxury it represents.
What is the return policy?
We offer a 30-day return window from the date of delivery. To be eligible, items must be returned in their original condition—unused, and with all accompanying packaging and accessories.
For full details on eligibility, exclusions, and the return process, we recommend reviewing our Returns Policy prior to purchase.
When will I get my order?
Orders are processed within 12 hours of being placed and are dispatched within 1–5 business days.
Shipping times vary depending on the delivery option selected at checkout. Once your order has been dispatched, tracking details will be provided via email.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent via email, allowing you to follow your delivery through to arrival.
Is my payment secure?
All transactions are processed through SSL-encrypted, PCI-compliant payment gateways. We accept all major credit and debit cards, as well as PayPal and other secure payment methods at checkout.
Your financial details are never stored on our servers. Every transaction is handled by your chosen payment provider under their full security protocols.
Do you ship worldwide?
Yes — we ship to most countries worldwide. Orders are dispatched within 1–5 business days and tracked from the moment they leave our facility.
Shipping costs and estimated delivery times are calculated at checkout based on your location. For high-value orders, discreet packaging and signature-on-delivery are applied as standard.
