FAQ
Everything You Need to Know.
Answers to the questions we hear most often about authenticity, sizing, shipping and returns.
About Our Prices
The question we hear most often — and the one you deserve a complete answer to.
The luxury eyewear industry runs on some of the highest mark-ups of any consumer product. A pair retailing for $400 in a boutique may cost a fraction of that to produce. The remainder covers flagship store rents, global advertising campaigns, celebrity endorsements, and layers of distribution. We remove all of that. You pay for the frame — nothing else.
How we source: Zelvani works directly with authorised distributors and wholesalers who operate outside of the brand's official retail network. These are not counterfeits, not replicas, not seconds. The materials, lenses, and quality standards are identical to what you find in-store. What is absent is the boutique premium — and the inflated price that comes with it.
Every pair in our collection meets our quality standard: verified lenses, authentic materials, and the same craftsmanship you expect from the original house.
Read the full breakdown →
The luxury eyewear industry runs on some of the highest mark-ups of any consumer product. A pair retailing for $400 in a boutique may cost a fraction of that to produce. The remainder covers flagship store rents, global advertising campaigns, celebrity endorsements, and layers of distribution. We remove all of that. You pay for the frame — nothing else.
How we source: Zelvani works directly with authorised distributors and wholesalers who operate outside of the brand's official retail network. These are not counterfeits, not replicas, not seconds. The materials, lenses, and quality standards are identical to what you find in-store. What is absent is the boutique premium — and the inflated price that comes with it.
Every pair in our collection meets our quality standard: verified lenses, authentic materials, and the same craftsmanship you expect from the original house.
Read the full breakdown →
We source directly through authorised wholesale channels, bypassing the boutique rents, multi-tier distribution, and marketing budgets that inflate the prices you see everywhere else. You pay for the frame — not the postcode of the store it was sold from. Full explanation here →
Sizing & Fit
Each product page lists the frame measurements in millimetres — lens width, bridge width, and temple length. If you currently own a pair of sunglasses you love, check the inside of the temple arm for the same three numbers and match them to find a similar fit.
Different face shapes suit different frame silhouettes. If you'd like a recommendation, send us a photo and a note about what you're after via the Contact page — we're happy to suggest styles from our current range that will work best for you.
If a frame is sold out, contact us through the Contact page and we'll let you know when it's expected back in stock. We restock popular styles regularly and can notify you as soon as it returns.
Shipping & Delivery
Orders are dispatched within 1–2 business days. Once shipped:
Australia: 3–7 business days
International: 7–21 business days depending on destination
You'll receive a tracking number by email as soon as your order is on its way.
Australia: 3–7 business days
International: 7–21 business days depending on destination
You'll receive a tracking number by email as soon as your order is on its way.
Yes — we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.
Yes. Once your order has been dispatched you'll receive a shipping confirmation email with your tracking number and a direct link to follow your parcel in real time. If you haven't received tracking details within 3 business days of ordering, please get in touch and we'll look into it right away.
Returns & Support
If your order arrives damaged, defective, or not as described, please contact us within 7 days of receipt with photos and we will arrange a replacement or full refund promptly.
For hygiene and quality reasons, we are unable to accept returns on sunglasses that have been worn outside or where the lenses or frame show any sign of wear. We encourage you to try your new sunglasses indoors first. If there is a manufacturing fault, we will always make it right.
For hygiene and quality reasons, we are unable to accept returns on sunglasses that have been worn outside or where the lenses or frame show any sign of wear. We encourage you to try your new sunglasses indoors first. If there is a manufacturing fault, we will always make it right.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
You can reach us via the Contact page on our website. We aim to respond to all enquiries within 24 hours on business days. For anything relating to an existing order, please include your order number for the fastest resolution.
