Refund policy

Refund Policy

At Zelvani, we take pride in the quality of our products and the experience we provide. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging, including dust bags, tags, and accessories, must be included

  • The item must must be recorded with no signs of wear, damage, or use

Returns that do not meet these conditions may be declined or returned to the sender.

How to Request a Return

To initiate a return, please contact our customer support team within 30 days of delivery with your order number and reason for return with a recording of the package.

Once your return request is approved, you will receive instructions on how to send your item back. Items sent back without prior approval may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider

Original shipping fees are non-refundable, unless the item is deemed faulty or incorrect.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, colour, or style, we recommend returning your original purchase and placing a new order.

 

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

In these cases:

  • We will cover return shipping costs

  • You may choose between a replacement or full refund

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Items returned outside the 30-day window

  • Items that show signs of wear, damage, or alteration

  • Returns missing original packaging or accessories

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a fault or error on our part.

We strongly recommend using a tracked and insured shipping service, as Zelvani is not responsible for lost or damaged return shipments.

Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

 

  1. Check with your bank or payment provider

  2. Contact us if further assistance is needed

Our Commitment

Zelvani is committed to transparency, fairness, and customer satisfaction. This policy is designed to protect both our customers and the integrity of our products.

If you have any questions regarding our Refund Policy, please don’t hesitate to contact our support team.